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How 2jz Handles Your Personal Data

This Privacy Policy explains exactly what personal data 2jz collects when you open an account, how we use it, how long we keep it, and what rights you…

Data Collected at Account OpeningCookie and Session ControlsRetention Periods ExplainedYour Right to Access and EraseHow to Reach Our Data Team

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What This Policy Covers and Where It Applies

2jz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you interact with 2jz — including account registration details, transaction records linked to UPI, Paytm or PhonePe, device identifiers, and browsing activity within our platform. Access to our services depends on local law and is available where

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local law permits. We collect only the data we need to operate your account, process your payments, and keep your session secure. Data tied to payment instruments such as your UPI handle or linked Paytm wallet is stored in encrypted form and never shared with third
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parties for marketing. If local law changes in your region, we will update this policy and notify you through your registered contact details before any change takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA CONTACT PATHS

Reach Our Privacy and Data Team

If you want to access, correct or delete your personal data, or if you have any concern about how 2jz processes your information, our dedicated data-support team is here to help. We respond to all data-related requests within 72 hours on business days, and within five working days for formal erasure or portability requests.

Team online

Email Our Data Team

Send your request to our privacy address and include your registered account email. We acknowledge every query within 24 hours and resolve most data-access requests within three working days.

Live Chat Support

Use the live chat window on the 2jz site to raise a privacy concern in real time. Agents are available between 09:00 and 23:00 IST and can escalate your request directly to the data team without delay.

Written Correspondence

For formal erasure or portability requests that require documentation, you may write to our registered correspondence address. Include your account ID and a copy of your identity document to speed up processing.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at 2jz is not a background process — it is built into every layer of the account flow.

Encryption at Rest and in Transit

All personal data — including your name, contact details and linked payment identifiers — is encrypted using AES-256 at rest and TLS 1.3 in transit. No unencrypted personal record is stored on any 2jz server.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or withdraw cookie consent at any time through the cookie preferences panel in your account settings.

Account Security and Access Logs

Every login attempt, password change, and payment action is recorded in your account security log. You can review this log at any time from your account dashboard, and flag any entry you do not recognise.

Data Retention Periods

We keep account data for as long as your account is active and for the period required by applicable Indian financial regulations after closure. Once that period passes, we delete or fully anonymise your records.

Who Can Access Your Data

Access to personal data is restricted to staff who need it to operate your account — support agents, finance staff processing UPI or Paytm transactions, and compliance personnel. No marketing team has access to raw personal records.

Requesting Changes or Erasure

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account record by contacting our data team via email or live chat. We will confirm receipt and complete valid requests within five working days.

Answers to Common Privacy Questions

We have collected the questions our account holders ask most often about how 2jz handles personal data. If your question is not listed here, reach out to our data team directly through the contact paths above — we are happy to explain anything in the policy in plain language.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you link — such as your UPI handle, Paytm account or PhonePe number. We also record device and IP data to secure your session.

We share data only with the payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with compliance partners where Indian law requires it. We do not sell or rent your personal data to any advertiser or data broker.

We retain your records for the period required by applicable Indian financial and anti-money-laundering regulations after account closure. Once that legally required period ends, all personal records are deleted or anonymised completely.

Email our data team from your registered address and ask for a Subject Access Request. We will acknowledge within 24 hours and send you a full data export in a machine-readable format within five working days of verifying your identity.

You can request erasure at any time by contacting our data team. We will delete your data within five working days unless we are legally required to retain certain records — in which case we will explain exactly what we must keep and why.

We use session cookies to maintain your login and analytics cookies to improve the site. You can adjust or withdraw your cookie preferences at any time in the cookie panel inside your account settings without affecting your ability to log in.

Reach our data team via email or live chat — details are in the contact section above. If you are not satisfied with our response, you have the right to escalate the concern to the relevant data-protection authority in your jurisdiction.

How 2jz Handles Your Personal Data

Reach Our Privacy and Data Team

Email Our Data Team

Live Chat Support

Written Correspondence

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie and Tracking Controls

Account Security and Access Logs

Data Retention Periods

Who Can Access Your Data

Requesting Changes or Erasure

Answers to Common Privacy Questions

01 What personal data does 2jz collect when I open an account?

02 Does 2jz share my data with third parties?

03 How long does 2jz keep my account data after I close my account?

04 How do I request a copy of all the data 2jz holds about me?

05 Can I ask 2jz to delete my personal data?

06 How does 2jz handle cookies, and can I turn them off?

07 Who do I contact if I think 2jz has mishandled my personal data?

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